- How do I apply for an Exchange?
Customers needing a different size can apply for an exchange within 14 days from the date of shipping. We are able to exchange items that have not been worn, washed or damaged and with all original labels and hang tags intact. Please be advised that sale items and limited edition / made to order items cannot be returned or exchanged, please check your items before contacting us. Due to the complexity of international shipping and our affordable prices, we are not able to provide complimentary exchange shipping. All exchanges also incur a 10 EUR administration/re-stocking fee and any applicable VAT. Exchanges in-store are free of charge.
To apply for an exchange, please fill out the exchange form
and email it to us.
- How do I get an Exchange item to you?
Exchange items should be sent to us via Courier with Tracking.
The safe delivery of the exchanged items to us is the sender's responsibility. We cannot exchange any items returned that are lost in transit, therefore ensure your package has a tracking code.
Once we receive your exchange items and form, our exchange team will inspect the goods to ensure the items have not be worn, washed or damaged, and that all original hang tags and labels are intact.
- Is there an Exchange Fee?
All exchanges incur a 10 EUR administration/re-stocking fee and any applicable VAT. Exchanges in-store are free of charge.
- How do I apply for a Return/Refund?
Once an item is purchased, it can be exchanged but not returned. Check details under Exchange topic. We are not able to provide refunds for lost, stolen, damaged, refused or uncollected packages nor for returned deliveries due to an incorrect or incomplete address, please refer to Shipping topic. If you don’t collect or arrange re-delivery, the parcel will be sent back to us, and you will be charged €15.50 as a handling fee.
- What items can I Exchange?
We can only Exchange the items that have not been worn, washed, or damaged, and that you send the items back in their original packaging. Please note that limited edition / made to order products are not able to be exchanged. As limited edition / made to order products are hand made, please note that colours may vary slightly.
- How long do I have to make an Exchange?
Items can be exchanged within 14 days from the date of shipping. We are able to exchange items that have not been worn, washed or damaged and with all original labels and hang tags intact.
How can I cancel my order?
We are not able to cancel your order once it has been made. If you need to exchange an item, please follow the exchange instructions.