- Do you ship internationally?
Yes, we currently ship to the following countries:
- Europe 1: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain (excluding islands), Sweden and United Kingdom
- Europe 2: Bulgaria, Estonia, Latvia, Liechtenstein, Lithuania, Norway, Switzerland and Spanish Islands
- United States and Canada
If your country is not listed, please email us if you have a special shipping request.
- How much does shipping cost?
We provide Express Shipping via UPS courier service to Europe 1 countries for a flat rate of 6.99 EUR and to Europe 2 countries, United States and Canada for a flat rate of 16.99 EUR. Due to new changes on import tariffs, please check with your local customs authority for possible duties, taxes and/or import brokerage fees due. We cannot be responsible for any import duties, taxes or associated fees charged by local customs authorities.
*Free Shipping is available for orders over 59.90 EUR in Europe 1 countries only.
- Do you ship to P.O Boxes?
No, our couriers only accept deliveries to standard addresses.
- How long does it take to process my order?
It takes 2-3 business days to process your order and for it to be ready for shipment. Delivery time typically takes 1-4 days depending on your location.
Depending on the destination country, customs clearance may cause delays in final delivery.
During peak holiday seasons, please order early to allow time for processing and shipping.
- How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your Tracking Reference details to follow the progress of your delivery. Tracking details may take some time to appear.
- I have not received my order, what should I do?
Please contact your local UPS courier service with your Tracking Reference Details to provide you updates on your parcel delivery date. We are not responsible for any lost, stolen, or damaged packages once the package has been shipped. We are not able to provide refunds for returned deliveries due to an incorrect or incomplete address so please ensure that you have entered your address details fully and correctly, including information such as apartment number, name on doorbell, business name etc. In the case of a failed UPS delivery attempt, your package will be held at the nearest UPS collection point, it is the customer's responsibility to collect the package within 7 days. We are not able to provide refunds for uncollected/refused delivery.
We cannot guarantee delivery dates. During peak seasons, please order early to allow time for processing.